Success Guide - Informatica

Salesforce
Bengaluru
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer-focused mindset","Communication","Negotiation","Presentation","Cross-functional collaboration"]

Serve as a trusted advisor to Informatica enterprise customers, guiding them through their post-sales journey to drive adoption, value realization, and long-term success. Develop tailored customer success plans, run business and technical discovery sessions, and produce assessments and artifacts that shape adoption strategy. Identify product gaps, manage risks across readiness and feasibility, respond to technical questions, and influence internal roadmaps while leveraging agentic AI tools to accelerate time to value.

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FursaFursa
Salesforce
Salesforce
4 days ago

Success Guide - Informatica

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Last checked: 23 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to Informatica enterprise customers, guiding them through their post-sales journey to drive adoption, value realization, and long-term success. Develop tailored customer success plans, run business and technical discovery sessions, and produce assessments and artifacts that shape adoption strategy. Identify product gaps, manage risks across readiness and feasibility, respond to technical questions, and influence internal roadmaps while leveraging agentic AI tools to accelerate time to value.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Develop and execute tailored customer success plans aligned to customer business objectives to drive consumption and adoption health.
  • •Partner with stakeholders across the organization to conduct structured business and technical sessions tailored to audience priorities.
  • •Conduct deep discovery, gather root pain points and dependencies, and map current state to desired outcomes and solution design.
  • •Identify product feature gaps/limitations for the customer’s use case and advocate internally with Product and Engineering to influence the roadmap.
  • •Manage risks throughout the customer lifecycle, respond to technical questions, and deliver business reviews and presentations to demonstrate value and progress.

Key Requirements

  • •Bachelor’s degree in Computer Engineering/Technology or a related field.
  • •5+ years of experience in customer success, account management, or related roles in enterprise software or data management.
  • •Expertise in Informatica Cloud and data governance or Master Data Management (e.g., Profisee MDM, Tibco, Boomi, Collibra, Alation, Talend).
  • •Ability to manage customer relationships and drive business outcomes.
  • •Experience in a pre-sales or post-sales consulting role.
Experience:5+ yearsEnterprise softwareData managementCustomer successAccount management
Education:Bachelor's in Computer Engineering/Technology
Skills:Customer-focused mindsetCommunicationNegotiationPresentationCross-functional collaboration
Tech Stack:Informatica CloudData GovernanceMaster Data ManagementProfisee MDMTibcoBoomiCollibraAlationTalendAWSAzureGCPAgentic AIAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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