Consultant, Client Success

Visa
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Stakeholder management","Problem-solving","Written communication","Verbal communication","Analytical thinking"]

Own post-implementation client success for Pismo’s SaaS platform, helping enterprise customers maximize value across card payments and core banking. Serve as the primary point of contact, establish C-level relationships, and drive adoption through data-driven advice, operational and executive reviews, and regular check-ins/training. Coordinate technical troubleshooting with internal teams, monitor customer health metrics, and act as a customer advocate while documenting best practices and improving processes.

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FursaFursa
Visa
Visa
3 days ago

Consultant, Client Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own post-implementation client success for Pismo’s SaaS platform, helping enterprise customers maximize value across card payments and core banking. Serve as the primary point of contact, establish C-level relationships, and drive adoption through data-driven advice, operational and executive reviews, and regular check-ins/training. Coordinate technical troubleshooting with internal teams, monitor customer health metrics, and act as a customer advocate while documenting best practices and improving processes.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for post-implementation clients and maintain strong client relationships.
  • •Provide expert guidance on platform features, card payment processing, and core banking operations.
  • •Conduct regular check-ins, training sessions, and business reviews in-person and remotely to ensure clients maximize value.
  • •Coordinate troubleshooting of technical issues with internal teams and escalate as needed to resolve client challenges.
  • •Monitor customer health metrics and usage data, develop adoption/retention strategies, and document best practices/success stories.

Key Requirements

  • •7 years’ experience in customer success, consulting, or technical account management.
  • •Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.
  • •Experience in project management, solution deployment, and client training; able to manage multiple projects independently.
  • •Ability to represent complex technical and/or business solutions to influence audiences across an organisation in business language.
  • •Bachelor’s degree in Business, Computer Science, or a related field.
Experience:7+ years
Education:Bachelor's in Business, Computer Science, or a related field
Skills:Stakeholder managementProblem-solvingWritten communicationVerbal communicationAnalytical thinking
Tech Stack:PismoSaaSPayment card processingVisaMastercardCore bankingAWSAzureGoogle CloudCloud knowledgeCard payments

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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