Customer Service Agents

Sutherland
Egypt
Workplace: OnsiteFull time14,000 - 25,000 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Listening","Customer service"]

Provide phone-based customer support to clients, resolve inquiries calmly, and communicate clearly while collaborating with the team to deliver excellent service. This entry-level role supports global brands through AI-assisted customer service, with a focus on effective problem-solving and teamwork in a fast-paced environment.

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FursaFursa
Sutherland
Sutherland
3 months ago

Customer Service Agents

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide phone-based customer support to clients, resolve inquiries calmly, and communicate clearly while collaborating with the team to deliver excellent service. This entry-level role supports global brands through AI-assisted customer service, with a focus on effective problem-solving and teamwork in a fast-paced environment.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer customer questions and provide support.
  • •Resolve issues in a calm, professional, and friendly way.
  • •Communicate clearly and confidently over the phone.
  • •Work closely with your team to deliver great service.

Pay and Benefits

Salary: 14,000 - 25,000 monthly

Key Requirements

  • •Fresh graduates and dropouts welcome.
  • •Excellent communication and customer service skills.
  • •Fluent English is a must (B2/C1).
  • •Strong listening and problem-solving abilities.
  • •Able to work night and overnight shifts.
Experience:TelecommunicationsCustomer service
Skills:CommunicationProblem-solvingTeamworkListeningCustomer service
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor