Solutions Expert

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Solutions Expert acts as the bridge between Sales and Service Delivery, capturing value from deals after a client deposits and before VA onboarding. You prevent churn, sustain post-sale momentum, and translate vague goals into executable workflows within the first two weeks, coordinating audits, discovery sessions, and cross-team collaboration to ensure Day 1 readiness for VAs and clients.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead client auditing and quality assurance to identify solution opportunities based on deal value, client goals, VA alignment, and churn risk factors.
•Coordinate with Customer Success Management and Talent Acquisition to monitor placement progress and operational readiness; maintain momentum between deal close and VA start date.
•Conduct discovery and work extraction through live shadowing, reverse interviews, and process decomposition to create clean SOPs for VA execution.
•Translate findings into trainable documentation for VAs and manage enablement workflow, including follow-up to ensure full understanding of task logic.
•Oversee systems implementation and operational readiness, deploying the Wing Tech Stack to secure accounts and enable Day 1 readiness.

Key Requirements

•Business intuition: ability to look at a CEO’s workflow and instantly identify tasks ready for VA delegation.
•Technical command: deep fluency with G-Suite, Slack, CRM, and project management tools (Asana, Trello, ClickUp).
•Consultative gravitas: strong executive presence and communication skills to guide high-level clients efficiently through 15-minute solution sprints.
•Cross-team agility: comfort navigating multiple stakeholders and maintaining visibility across workstreams.

Skills:CommunicationLeadershipProblem-solvingStakeholder managementExecutive presence

Languages:English

Tech Stack:G-SuiteSlackCRMAsanaTrelloClickUp

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

3 months ago

Solutions Expert

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead client auditing and quality assurance to identify solution opportunities based on deal value, client goals, VA alignment, and churn risk factors.
•Coordinate with Customer Success Management and Talent Acquisition to monitor placement progress and operational readiness; maintain momentum between deal close and VA start date.
•Conduct discovery and work extraction through live shadowing, reverse interviews, and process decomposition to create clean SOPs for VA execution.
•Translate findings into trainable documentation for VAs and manage enablement workflow, including follow-up to ensure full understanding of task logic.
•Oversee systems implementation and operational readiness, deploying the Wing Tech Stack to secure accounts and enable Day 1 readiness.

Key Requirements

•Business intuition: ability to look at a CEO’s workflow and instantly identify tasks ready for VA delegation.
•Technical command: deep fluency with G-Suite, Slack, CRM, and project management tools (Asana, Trello, ClickUp).
•Consultative gravitas: strong executive presence and communication skills to guide high-level clients efficiently through 15-minute solution sprints.
•Cross-team agility: comfort navigating multiple stakeholders and maintaining visibility across workstreams.

Skills:CommunicationLeadershipProblem-solvingStakeholder managementExecutive presence

Languages:English

Tech Stack:G-SuiteSlackCRMAsanaTrelloClickUp

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website