Staff Technical Customer Success Manager

Kong
Sacramento
Workplace: RemoteFull timeUSD 160,000 - 200,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational skills","Self-awareness","Self-starter","Problem-solving"]

Own a portfolio of customers and guide them through their lifecycle to drive adoption and outcomes with Kong’s API and AI platform. Partner with US Sales and cross-functionally with Sales and Product to ensure customers get maximum value, co-define adoption plans, and identify growth opportunities. Become a subject-matter expert on Kong products and technologies, and help improve customer engagement tooling and processes through self-service and reusable assets.

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FursaFursa
Kong
Kong
2 days ago

Staff Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of customers and guide them through their lifecycle to drive adoption and outcomes with Kong’s API and AI platform. Partner with US Sales and cross-functionally with Sales and Product to ensure customers get maximum value, co-define adoption plans, and identify growth opportunities. Become a subject-matter expert on Kong products and technologies, and help improve customer engagement tooling and processes through self-service and reusable assets.
Location: Sacramento
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Coach customers throughout their lifecycle in collaboration with the Customer Experience team to achieve customer outcomes.
  • •Define adoption plans and post-sales engagement, including what is recommended and why.
  • •Work with Sales and Product teams to ensure customers are maximizing value from Kong’s solution.
  • •Serve as a subject-matter expert on Kong products and technologies and apply knowledge to real-world usage.
  • •Help innovate tooling and processes to improve efficiency and deliver customer projects.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Manage a portfolio of commercial customers and identify patterns that can be addressed through automated, modern customer engagement techniques.
  • •Have a builder’s mentality for solving complex problems that improve outcomes for Kong customers and internal teams.
  • •Have experience in customer-facing, technically advanced environments, ideally via SaaS, open source, and/or infrastructure software companies.
  • •Understand complex technology environments and Cloud Native technologies (Containers, Kubernetes, microservices).
  • •Have a foundational understanding of APIM, plus knowledge of DevOps, CI/CD, and cloud computing IaaS.
Experience:SaaSOpen sourceInfrastructure software
Skills:CommunicationOrganizational skillsSelf-awarenessSelf-starterProblem-solving
Tech Stack:APIsMicroservicesCloud NativeContainersKubernetesAPIMDevOpsCI/CDCloud computingIaaS

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor