Onboarding Manager

BitGo
Singapore
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Critical thinking","Problem-solving","Ownership"]

Own the end-to-end client onboarding function for BitGo’s MAS-regulated Singapore entity, covering onboarding, ongoing due diligence, periodic reviews, and offboarding. Serve as a player/coach who manages and mentors an Onboarding Associate while staying hands-on with complex cases. Improve onboarding workflows, controls, and metrics, partner with Compliance and cross-functional teams, and support audits and regulatory examinations with evidenced files and remediation.

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FursaFursa
BitGo
BitGo
2 days ago

Onboarding Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the end-to-end client onboarding function for BitGo’s MAS-regulated Singapore entity, covering onboarding, ongoing due diligence, periodic reviews, and offboarding. Serve as a player/coach who manages and mentors an Onboarding Associate while staying hands-on with complex cases. Improve onboarding workflows, controls, and metrics, partner with Compliance and cross-functional teams, and support audits and regulatory examinations with evidenced files and remediation.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Review and progress onboarding applications end to end, ensuring execution quality, robust documentation, and timely completion.
  • •Manage onboarding queues and priorities to maintain throughput and service level expectations.
  • •Own client offboarding end to end, including sanctions and risk-driven terminations, dormant/inactive closures, and coordination with Operations and Compliance.
  • •Define and continuously improve onboarding processes, workflows, controls, and operating standards; track and report onboarding metrics to drive efficiency and quality.
  • •Lead the APAC onboarding function with subject matter expertise, manage escalations, and support audits/regulatory examinations with onboarding and CDD files and remediation of findings.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveEquity

Key Requirements

  • •5+ years of experience in client onboarding, KYB/AML operations, financial crime operations, or a related fintech/digital-asset/payments function; 1–2 years owning or leading onboarding is preferred.
  • •Strong knowledge of MAS regulatory requirements for KYB, corporate structures, beneficial ownership, and AML onboarding processes.
  • •Experience supporting external audits or regulatory reviews, including evidencing controls and remediating findings.
  • •Strong stakeholder management and communication across Sales, Operations, Compliance, and other teams.
  • •Ability to manage escalations and make sound decisions in complex or ambiguous situations with strong documentation and organization.
Experience:5+ yearsFintechDigital assetsPayments
Skills:Stakeholder managementCommunicationCritical thinkingProblem-solvingOwnership
Languages:Mandarin

Company Brief

BitGo
Provides institutional-grade cryptocurrency custody, wallet, and security solutions including custody services, hot and cold wallet infrastructure, and compliance tools for exchanges, asset managers, and crypto-native businesses.
Industry: Blockchain & Web3
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Headquarters: Palo Alto, United States
Founded: 2013
WebsiteLinkedIn