Technical Services Cross Technology Systems Integration Specialist

NTT
Malaysia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer engagement","Communication","Problem-solving","Documentation","Mentoring"]

Provide technical support to NTT clients as a cross-technology systems integration specialist, helping translate complex requirements into clear specifications and final solutions. Work with clients on-site and remotely, escalate unresolved or complex issues, and respond to escalated requests. Create and maintain project documentation, proposals, and reports, assist in documenting standard operating procedures, and mentor junior engineers/technicians while taking ownership of relevant technologies.

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FursaFursa
NTT
NTT
2 weeks ago

Technical Services Cross Technology Systems Integration Specialist

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Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide technical support to NTT clients as a cross-technology systems integration specialist, helping translate complex requirements into clear specifications and final solutions. Work with clients on-site and remotely, escalate unresolved or complex issues, and respond to escalated requests. Create and maintain project documentation, proposals, and reports, assist in documenting standard operating procedures, and mentor junior engineers/technicians while taking ownership of relevant technologies.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Interact with clients on-site and remotely to meet complex solution requirements.
  • •Escalate unresolved or complex problems and respond to escalated client requests through relevant third parties.
  • •Compile technical specifications to clearly explain solution options, including advantages/disadvantages and backup alternative solutions.
  • •Write reports and proposals, and complete and maintain project documentation and standard operating procedure documentation for installations and fixes.
  • •Coach and mentor more junior Implementation Engineers and Technicians, coordinating their activities aligned to performance targets, while contributing to higher-complexity design work and taking ownership of relevant technologies.

Key Requirements

  • •Seasoned understanding of technical design and business principles, with strong project fundamentals and administration ability.
  • •Seasoned technical implementation experience across Networking, Data Centre, Security, Customer experience, Collaboration, and/or End User Compute.
  • •Excellent customer engagement skills with strong verbal communication and client-focused, proactive problem-solving.
  • •Seasoned experience with project management and producing reports.
  • •Experience specific to Collaboration and/or Networking (e.g., Cisco Unified Communications Manager/Unity/Contact Centre Express or UC environment design and implementation).
Experience:Enterprise ITNetworkingData centersSecurityCollaborationCustomer experienceEnd-user computing
Education:Bachelor's in Information Technology
Skills:Customer engagementCommunicationProblem-solvingDocumentationMentoring
Certifications:CCNP Voice/CollaborationNICE Engage NCSENICE Engage NCIESentinel FundamentalsCXOne Basic CertificationCXOne Advanced CertificationCXOne ACD Administrator CertificationCisco Dev Net certificationVeeamVMware Certified VCP-DCVMicrosoft Certified ProfessionalMicrosoft 365 Administrator (MS-100, MS-101)Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101)Microsoft Azure Fundamentals (AZ-900)Microsoft 365 Certified - Teams Administrator AssociateAZ-103 - Azure Administrator AssociateAzure Identity and Access AdministratorAZ-500 - Microsoft Azure Security TechnologiesCisco VOIP IntegrationsCisco MDS and Brocade SAN Switches - Zoning
Tech Stack:CiscoJuniperArubaF5CCNPJNCISACMPCisco Dev NetCisco Unified Communications ManagerCisco Unity ConnectionCisco Unified Contact Centre expressCisco Attendant consoleCisco IMPCisco Customer Collaboration PlatformExpresswayMGCPSIPH.323SCCPPRI/E1

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn