Care Coordinator (Patient Support)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Executive & General ManagementSkills: ["Communication","Empathy","Organization","Problem-solving","Customer service"]

Remote, full-time Care Coordinator (Patient Support) responsible for post-intake patient care, acting as the main contact for scheduling changes, billing questions, and Zoom troubleshooting. You will handle administrative and customer service requests via phone, email, and text with empathy and organization, ensuring patients feel supported while delivering high-quality mental healthcare for older adults.

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FursaFursa
Sailor Health
Sailor Health
10 months ago

Care Coordinator (Patient Support)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Remote, full-time Care Coordinator (Patient Support) responsible for post-intake patient care, acting as the main contact for scheduling changes, billing questions, and Zoom troubleshooting. You will handle administrative and customer service requests via phone, email, and text with empathy and organization, ensuring patients feel supported while delivering high-quality mental healthcare for older adults.
Location: Canada
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Executive & General Management

Key Responsibilities

  • •Serve as the go-to point of contact for patients after intake, handling a range of administrative tasks and customer service requests.
  • •Assist with scheduling changes, billing questions, and troubleshooting (e.g., Zoom) to ensure smooth patient care.
  • •Communicate clearly and compassionately to translate complex information into easy-to-understand guidance for patients and families.
  • •Maintain organized records and follow up on issues to prevent escalation.
  • •Support delivery of high-quality mental healthcare for older adults by staying organized and responsive in a remote environment.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

  • •Exceptional communicator who translates complex information (billing or scheduling) into clear guidance.
  • •Detail-oriented problem solver who follows up and gets things right the first time.
  • •Calm under pressure, able to juggle multiple requests with professionalism and empathy.
  • •Tech-fluent and adaptable; comfortable with platforms like Healthie, OhMD, and scheduling/billing software.
  • •Background in customer/patient support or healthcare administration with empathy and organization.
Experience:HealthcareMental healthElder care
Skills:CommunicationEmpathyOrganizationProblem-solvingCustomer service
Tech Stack:HealthieOhMDEHRScheduling softwareBilling software

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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