Classera

23 hours ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Support clients by handling application incidents, troubleshooting, and maintaining the platform. You’ll fix PHP-related bugs, work with MySQL databases and APIs, and resolve technical and functional issues in collaboration with activation and development teams. Manage customer support tickets within SLAs, follow issues through to resolution, and identify recurring problems to improve system performance and usability. Build and maintain small platform enhancements as needed.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle application support, maintenance, and troubleshooting for clients.
•Fix PHP-related bugs and implement small development tasks.
•Work with MySQL databases, APIs, roles, and permissions.
•Manage customer support tickets within defined SLAs and investigate issues.
•Follow up with internal teams until technical and functional issues are resolved and suggest improvements based on recurring problems.

Key Requirements

•Experience with PHP.
•Good knowledge of MySQL.
•Basic understanding of APIs.
•Ability to read and understand existing codebases.
•Basic frontend knowledge (HTML/CSS/JavaScript) and good communication skills in English.

Experience:EdTechK-12 educationHigher education

Skills:CommunicationReliableProactiveFast executorTeam player

Languages:English

Tech Stack:PHPMySQLAPIsHTMLCSSJavaScript

Company Brief

Classera

Provides a cloud-based learning management system and digital education platform for schools, universities, and training organizations. Its software supports online classrooms, assessments, communication, and school operations across the Middle East and beyond.

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Founded: 2012

Website LinkedIn

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Classera

23 hours ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle application support, maintenance, and troubleshooting for clients.
•Fix PHP-related bugs and implement small development tasks.
•Work with MySQL databases, APIs, roles, and permissions.
•Manage customer support tickets within defined SLAs and investigate issues.
•Follow up with internal teams until technical and functional issues are resolved and suggest improvements based on recurring problems.

Key Requirements

•Experience with PHP.
•Good knowledge of MySQL.
•Basic understanding of APIs.
•Ability to read and understand existing codebases.
•Basic frontend knowledge (HTML/CSS/JavaScript) and good communication skills in English.

Experience:EdTechK-12 educationHigher education

Skills:CommunicationReliableProactiveFast executorTeam player

Languages:English

Tech Stack:PHPMySQLAPIsHTMLCSSJavaScript

Company Brief

Classera

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Founded: 2012

Website LinkedIn