IT Support Engineer

Xsolla
Baku
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Interpersonal skills","Teamwork"]

Provide IT onboarding, hardware and software troubleshooting, and mixed on-site/remote support; manage printer/scanner maintenance, vendor relations, and asset inventory to ensure a smooth IT experience for employees in a fast-paced environment.

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FursaFursa
Xsolla
Xsolla
3 months ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide IT onboarding, hardware and software troubleshooting, and mixed on-site/remote support; manage printer/scanner maintenance, vendor relations, and asset inventory to ensure a smooth IT experience for employees in a fast-paced environment.
Location: Baku
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Onboard new hires with IT setup and learning
  • •Maintain printers/scanners and other office equipment
  • •Administer internal/external services (Google, Atlassian, Okta, LDAP, VPN, SIP)
  • •Provide IT support for internal events (Meetups, conferences)
  • •Mix on-site and remote IT support for employees

Key Requirements

  • •Experience in IT support (hardware/software troubleshooting, installation, and maintenance)
  • •Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues
  • •Experience with network administration, CCTV, security systems, and backup and recovery methods
  • •Excellent interpersonal skills with a customer service mindset
  • •Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
Experience:ItIT services
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingInterpersonal skillsTeamwork
Languages:English
Tech Stack:Google WorkspaceAtlassianOktaLDAPVPNSIPCCTVAV

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn