Customer Service Representative (Taunton, GB, TA1 1NA)

HSBC
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Proactive problem-solving","Fairness"]

Serve as the first point of contact for HSBC customers in a branch-based, customer-facing role. Deliver personalized, friendly, efficient service by proactively identifying and addressing customer needs, including handling cash withdrawals and deposits. Treat customers fairly, protect the bank, and support multi-channel engagement. Help the branch succeed by identifying customer opportunities and delivering consistently excellent customer experience while meeting challenging targets.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
20 hours ago

Customer Service Representative (Taunton, GB, TA1 1NA)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the first point of contact for HSBC customers in a branch-based, customer-facing role. Deliver personalized, friendly, efficient service by proactively identifying and addressing customer needs, including handling cash withdrawals and deposits. Treat customers fairly, protect the bank, and support multi-channel engagement. Help the branch succeed by identifying customer opportunities and delivering consistently excellent customer experience while meeting challenging targets.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver service excellence and efficient customer service as the first point of contact.
  • •Service customers by handling cash withdrawals and deposits.
  • •Protect the bank in day-to-day activities.
  • •Promote and deliver multi-channel engagement, encouraging use of direct channels where appropriate.
  • •Support the branch by identifying customer opportunities and delivering excellent customer experience.

Key Requirements

  • •Provide high-quality, personalized, friendly, efficient and customer-driven service as a first point of contact.
  • •Proactively identify and address customers’ simple needs.
  • •Handle cash withdrawals and deposits as part of serving the customer base.
  • •Treat customers fairly with energy and drive to achieve challenging targets.
  • •Support multi-channel engagement by encouraging customers to use direct channels where appropriate.
Skills:Customer focusProactive problem-solvingFairness

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn