Cloud Support Consultant

Unit4
Poland
Workplace: HybridFull timePLN 146,526 - 153,747 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Organized","Proactive","Flexible"]

Serve as the first point of contact for Cloud-related inquiries and coordinate service request communications with Cloud Operations, ensuring timely updates and visibility of SLAs. Maintain and enhance an AI-driven knowledge base to improve search and content discoverability, while ensuring compliance and security. Standardize cloud engagement resources, create user manuals and training materials, implement feedback mechanisms, and support training/adoption of new cloud tools and services.

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FursaFursa
Unit4
Unit4
21 hours ago

Cloud Support Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for Cloud-related inquiries and coordinate service request communications with Cloud Operations, ensuring timely updates and visibility of SLAs. Maintain and enhance an AI-driven knowledge base to improve search and content discoverability, while ensuring compliance and security. Standardize cloud engagement resources, create user manuals and training materials, implement feedback mechanisms, and support training/adoption of new cloud tools and services.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to Cloud inquiries as the primary point of contact, ensuring timely and accurate answers in collaboration with Cloud Operations.
  • •Coordinate communication around Cloud service requests with timely updates and tracking progress toward delivery milestones and SLAs.
  • •Enable cross-functional collaboration by ensuring clear, responsive, transparent engagement across internal and external stakeholders.
  • •Continuously update and refine an AI-driven knowledge repository to address content gaps and improve relevance and discoverability.
  • •Create and standardize cloud engagement resources, including service catalog materials, user manuals, training content, and feedback mechanisms to drive adoption.

Pay and Benefits

Salary: PLN 146,526 - 153,747 annually

Key Requirements

  • •Bachelor’s degree in IT, Computer Science, or related field, with 3+ years of Cloud or IT service experience.
  • •Solid understanding of Cloud platforms (Azure, AWS) and related compliance/security standards.
  • •Strong communication and stakeholder management skills across technical and non-technical teams.
  • •Experience with knowledge base management, documentation, and ITSM tools (e.g., ServiceNow).
  • •Organized, proactive, and flexible to support a global 24/7 environment.
Experience:3+ yearsCloudIT serviceKnowledge base managementITSM24/7 environment
Education:Bachelor's in IT, Computer Science, or related field
Skills:CommunicationStakeholder managementOrganizedProactiveFlexible
Languages:English
Tech Stack:AzureAWSServiceNow

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
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