Leader Enterprise Customer Success, NA

SecurityScorecard
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Coaching","Communication","Cross-functional collaboration","Executive presence","Data-driven mindset"]

Lead the North America Enterprise Customer Success team for SecurityScorecard’s largest, strategic accounts. Own retention, expansion, satisfaction, and executive relationships, including success planning, health scoring, renewal playbooks, and escalation management. Use data and AI-driven approaches to maximize CSM impact, forecast renewals, and identify at-risk accounts early. Partner with Sales, Product, and Support to ensure enterprise customers realize measurable value from the platform.

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SecurityScorecard
SecurityScorecard
1 day ago

Leader Enterprise Customer Success, NA

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead the North America Enterprise Customer Success team for SecurityScorecard’s largest, strategic accounts. Own retention, expansion, satisfaction, and executive relationships, including success planning, health scoring, renewal playbooks, and escalation management. Use data and AI-driven approaches to maximize CSM impact, forecast renewals, and identify at-risk accounts early. Partner with Sales, Product, and Support to ensure enterprise customers realize measurable value from the platform.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end strategy, retention, expansion, and executive relationships for North America enterprise CSM teams.
  • •Manage and refine high-touch customer success engagement including joint success planning, executive business reviews, health scoring, renewal playbooks, and escalation management.
  • •Act as an executive sponsor for strategic accounts, building relationships with VP-level and C-level stakeholders.
  • •Own renewal forecasting and report on team performance, portfolio health, and key CS metrics to senior leadership.
  • •Hire, onboard, and ramp new CSMs as the team scales, while identifying at-risk accounts and driving cross-functional action plans to reduce churn risk.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

  • •7+ years in Customer Success, Account Management, or a related customer-facing role, including 2+ years managing a team.
  • •Own retention and expansion targets for enterprise/strategic accounts (typically $100K+ ACV).
  • •Build or scale CS processes and playbooks in a growing organization.
  • •Demonstrated executive presence and ability to navigate complex, multi-stakeholder relationships.
  • •Comfort with forecasting and health scoring using CS/BI tooling such as Gainsight, ChurnZero, Totango, or similar.
Experience:7+ yearsSaaSCybersecurity
Education:Bachelor's
Skills:CoachingCommunicationCross-functional collaborationExecutive presenceData-driven mindset
Languages:English
Tech Stack:GainsightChurnZeroTotangoSalesforceSlack

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard
Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn