Netzwerktechniker (L1) (m/w/d) | Halberstadt

Provide first-line support for customers’ network and data-center services by investigating and resolving incidents and service requests to restore service and avoid SLA breaches. Handle approved requests and maintenance tasks including patching and configuration changes, perform performance measurements and optimization, update knowledge articles and the CMDB, and follow handover procedures across shifts while escalating when needed.