Float CSR/Teller - Southeast Region - Henderson, KY - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Collaboration"]

Provide excellent customer service across interactions, listening to customer needs, answering questions, and following up with timely solutions. Handle daily office responsibilities and cash-handling tasks while maintaining accurate records and resolving outages with support. Maintain up-to-date knowledge of retail policies and financial center procedures. Refer customers to appropriate bankers and business partners using tracking tools for consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Float CSR/Teller - Southeast Region - Henderson, KY - Full-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide excellent customer service across interactions, listening to customer needs, answering questions, and following up with timely solutions. Handle daily office responsibilities and cash-handling tasks while maintaining accurate records and resolving outages with support. Maintain up-to-date knowledge of retail policies and financial center procedures. Refer customers to appropriate bankers and business partners using tracking tools for consultative conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service, listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions and resolve issues in a responsive, timely manner.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations.
  • •Maintain balancing records in line with policy and find/correct outages by enlisting help as needed.
  • •Refer customers to appropriate bankers and business partners for consultative conversations and track referrals using appropriate tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/ability.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •In-depth knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionCollaboration

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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