Engineering Manager, Managed Services

Canonical
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Communication","Cooperation","Testing mindset","Process discipline"]

Manage engineers responsible for the day-to-day managed services of customer environments for the BootStack team, including service management, operations, and consistent product improvement. Drive disciplined engineering and operations processes, optimize development/operations quality and velocity, and monitor team health indicators. Collaborate with customers, product engineering, and operations to deliver reliable managed services globally and meet service-level agreements across private cloud deployments.

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Canonical
Canonical
3 years ago

Engineering Manager, Managed Services

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Last checked: 21 hours agoStatus: Live

Job Summary

Manage engineers responsible for the day-to-day managed services of customer environments for the BootStack team, including service management, operations, and consistent product improvement. Drive disciplined engineering and operations processes, optimize development/operations quality and velocity, and monitor team health indicators. Collaborate with customers, product engineering, and operations to deliver reliable managed services globally and meet service-level agreements across private cloud deployments.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage a growing engineering team to optimize quality and velocity of development and operations.
  • •Identify and measure team health indicators and ensure proper focus on priorities, milestones, and deliverables.
  • •Implement disciplined engineering and operations processes for consistent managed services.
  • •Represent the BootStack team to stakeholders, customers, and external teams.
  • •Work to meet service level agreements and deliver quality managed services in a consistent, timely manner.
Travel: Low travel

Pay and Benefits

Perks:Remote WorkLearning BudgetAnnual BonusAnnual HolidayMaternity LeavePaternity LeaveWellness Stipend

Key Requirements

  • •Bachelors (or equivalent) in a technology field.
  • •Proven experience either delivering software using Python, Go, C, C++, Java (or similar) and/or managing operations teams.
  • •Proven experience with OpenStack.
  • •Demonstrated commitment to testing methodologies and maintainable code quality.
  • •Experience with Linux system administration (Ubuntu/Debian a plus) and agile software development; able to work with distributed teams and complex distributed systems.
Experience:Open sourceDistributed systemsPrivate cloudCloud operations
Education:Bachelor's
Skills:LeadershipCommunicationCooperationTesting mindsetProcess discipline
Tech Stack:LinuxUbuntuDebianPythonGoCC++JavaOpenStackKubernetesAgileInfrastructure as codeBare-metal

Company Brief

Canonical
Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: London, United Kingdom
Founded: 2004
WebsiteLinkedIn