Sr. Unit Manager

Discover Financial
Philippines
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Analytical skills","Communication skills","People management","Team coaching","Collaboration","Mentoring","Performance evaluation"]

Lead and manage an Operations sub-function in Capital One Philippines, driving operational performance through daily/weekly/monthly trend analysis and ensuring reporting accuracy. Run process improvement efforts via audits and collaboration to enhance compliance, customer service delivery, and partnerships across HR, Ops Desk, CRE, and other stakeholders. Provide people leadership to supervisors/professionals, including hiring/termination recommendations, time approval, coaching, mentoring, and performance reviews.

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Discover Financial
Discover Financial
2 days ago

Sr. Unit Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage an Operations sub-function in Capital One Philippines, driving operational performance through daily/weekly/monthly trend analysis and ensuring reporting accuracy. Run process improvement efforts via audits and collaboration to enhance compliance, customer service delivery, and partnerships across HR, Ops Desk, CRE, and other stakeholders. Provide people leadership to supervisors/professionals, including hiring/termination recommendations, time approval, coaching, mentoring, and performance reviews.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage an Operations sub-function and implement policies to improve sub-functional efficiency.
  • •Track operational performance using daily/weekly/monthly performance trends and ensure data accuracy on team reporting.
  • •Conduct scheduled and random audits to ensure compliance with applicable laws and regulations, and implement process improvement strategies.
  • •Provide sub-functional leadership to a team of supervisors/professionals, including hiring/termination recommendations, time record approvals, mentoring, performance reviews, and pay recommendations.
  • •Maintain cross-organization partnerships (e.g., HR, Ops Desk, CRE) and may be rotated across related operations sub-functions as assigned.

Key Requirements

  • •Two (2) years of college-level education or equivalent work experience.
  • •3 years’ experience in a call center operations environment, with 2 years in a managerial capacity.
  • •Knowledge of call center business processes.
  • •Analytical skills for decision-making and performance evaluation.
  • •People management skills, including team coaching and collaboration.
Experience:Call center operations environment
Skills:Analytical skillsCommunication skillsPeople managementTeam coachingCollaborationMentoringPerformance evaluation
Tech Stack:Microsoft programsGoogle Suit

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn