Manager - CRM

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsSkills: ["Cross-functional teamwork","Interpersonal skills","Result-driven mindset","Stakeholder communication","Delivery and management"]

Lead CRM campaign and project delivery by partnering with product stakeholders to translate business needs into actionable insights, requirements, and implementation plans. Build strong domain understanding and drive innovation to deliver measurable outcomes with strong planning, stakeholder management, and QA/QC governance. Develop cost-effective solutions using Python/SQL and automation, ensure compliance with policies and standards, and role-model HSBC values while supporting training and resilience risk requirements.

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FursaFursa
HSBC
HSBC
1 day ago

Manager - CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead CRM campaign and project delivery by partnering with product stakeholders to translate business needs into actionable insights, requirements, and implementation plans. Build strong domain understanding and drive innovation to deliver measurable outcomes with strong planning, stakeholder management, and QA/QC governance. Develop cost-effective solutions using Python/SQL and automation, ensure compliance with policies and standards, and role-model HSBC values while supporting training and resilience risk requirements.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Partner with multiple product stakeholders to deliver CRM campaigns.
  • •Translate business needs into actionable insights, functional/technical requirements, and detailed implementation plans.
  • •Deliver high-quality outcomes via planning, stakeholder management, and quality controls.
  • •Produce cost-effective, well-governed code and documentation; automate repetitive steps and reduce operational risk.
  • •Implement QA/QC controls and support governance for campaign delivery and/or tooling development while upholding HSBC conduct, compliance, and resilience risk requirements.

Key Requirements

  • •Minimum 2 years of hands-on experience in CRM, data analytics, AI/automation, or software engineering.
  • •Master’s or bachelor’s degree in data science, mathematics, statistics, computer science, or related quantitative fields.
  • •Proven campaign development skills with strong Python and SQL (required).
  • •Strong AI/ML and software development skills (required), including Python plus knowledge of Java/JavaScript/TypeScript.
  • •Ability to work cross-functionally with strong interpersonal skills; fluent English and strong delivery/management capability (PMP a plus).
Experience:2+ years
Education:
Skills:Cross-functional teamworkInterpersonal skillsResult-driven mindsetStakeholder communicationDelivery and management
Certifications:PMP
Languages:English
Tech Stack:PythonSQLPEGAAEMSFMCJavaJavaScriptTypeScriptAIMachine LearningSpring BootFastAPIReactHTMLCSSGoogle BigQueryMariaDBSQLiteRESTful APIGCP

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn