Site Manager, Customer Engineer - ESMC Long-Term Assignment

Lead Applied’s Customer Support Engineering group for a TSMC global account on a long-term site assignment, managing professional Customer Engineers and driving performance, results, and customer relationships. Adapt plans and priorities to address operational challenges, provide technical and coaching guidance, and own escalation, account planning, system installation support, and RMA processes. Oversee KPIs, engineer hour tracking, financial forecast, cost efficiency, and regular customer and internal meetings.