Chief of Staff - Customer

Zinc
London
Workplace: HybridFull timeGBP 90,000 - 95,000 annuallyFunction: Business OperationsSkills: ["Executive communication","Structured problem-solving","Influence without authority","Bias to action","Comfort with ambiguity"]

Own time-boxed, high-stakes transformation work for the customer function—starting with outsourcing vendor selection and commercial set-up, and expanding as the strategy evolves. Decide which cross-functional, currently-unowned problems get tackled next, launch new capabilities, then hand them off to run as business-as-usual. Lead a small mixed team, direct with influence across the org, and partner closely with the Chief Customer Officer and leadership to execute customer strategy.

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FursaFursa
Zinc
Zinc
3 days ago

Chief of Staff - Customer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own time-boxed, high-stakes transformation work for the customer function—starting with outsourcing vendor selection and commercial set-up, and expanding as the strategy evolves. Decide which cross-functional, currently-unowned problems get tackled next, launch new capabilities, then hand them off to run as business-as-usual. Lead a small mixed team, direct with influence across the org, and partner closely with the Chief Customer Officer and leadership to execute customer strategy.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead big, time-boxed transformation projects that neither the AM nor CS team can resource themselves.
  • •Act as the single point to decide which cross-functional, unowned problems get tackled next.
  • •Stand up new customer capabilities, prove they work, then transition them to relevant delivery teams.
  • •Direct the “how” with support from Core Ops while owning the “what” and “why,” using a small team to mobilise others.
  • •Partner strategically with the Chief Customer Officer and leadership to execute customer function strategy as the business scales.

Pay and Benefits

Salary: GBP 90,000 - 95,000 annually
Perks:Paid LeaveParental LeavePensionEquityRemote Work

Key Requirements

  • •Demonstrated ability to lead complex, cross-functional initiatives from scratch and land outcomes end-to-end.
  • •Structured problem-solving to diagnose ambiguous, messy situations quickly and turn them into clear plans of attack.
  • •Strong executive-ready communication that synthesises complexity into crisp written and verbal recommendations.
  • •Comfort directing technical/ops resource (e.g., automation, data, dashboards) without needing direct ownership of all execution.
  • •Commercial and strategic capability to lead vendor/partner selection and negotiate commercial terms.
Skills:Executive communicationStructured problem-solvingInfluence without authorityBias to actionComfort with ambiguity

Company Brief

Zinc
Zinc (Zinc Work Ltd) provides global automated background and reference-checking software for HR and hiring teams, integrating with major ATS platforms to speed and simplify pre-employment screening. ([crunchbase.com](https://www.crunchbase.com/organization/zinc-38c8?utm_source=openai))
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2018
WebsiteLinkedIn