Customer Specialist - Bilingual Preferred

CarMax
United States
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through buying, selling, and servicing vehicles. You’ll support sales and appraisal activities, process paperwork, coordinate test drives and repair orders, and help manage inventory and quality inspections. In a fast-paced environment, you’ll provide accurate documentation, handle administrative tasks, and follow CarMax EH&S standards to keep the workplace clean and orderly.

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CarMax
CarMax
2 months ago

Customer Specialist - Bilingual Preferred

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Last checked: 21 hours agoStatus: Live

Job Summary

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through buying, selling, and servicing vehicles. You’ll support sales and appraisal activities, process paperwork, coordinate test drives and repair orders, and help manage inventory and quality inspections. In a fast-paced environment, you’ll provide accurate documentation, handle administrative tasks, and follow CarMax EH&S standards to keep the workplace clean and orderly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while handling related administrative tasks and payments.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid SickPaid Holidays

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn