Applied Materials

4 weeks ago

Global Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Develop procedures and BKMs to service new semiconductor/display products, supporting build-and-test activities and troubleshooting with Engineering. Contribute to FMECA, CAPA, and Failure Analysis, and partner with Quality & Reliability to address Top Field Issues. Create and document installation, retrofit, and maintenance technical manuals and related service bulletins/troubleshooting guides. Train customer and technical support engineers on new products and support ELS shipment readiness.

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Develop procedures and BKMs to service new products and improve service methods.
•Contribute to FMECA and support Build & Test activities in the Apps lab.
•Address field issues by partnering with Engineering and Quality & Reliability, including CAPA.
•Perform or facilitate Failure Analysis (FA) when needed to resolve complex issues.
•Create and document technical manuals, service notices, and troubleshooting guides; train customer engineers prior to ELS shipments.

Travel: Low travel

Pay and Benefits

Salary: USD 124,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best Known Methods (BKMs) to service new products.
•Contribute to the FMECA process and participate in or own first-chamber Build & Test in Apps lab.
•Solve issues directly or partner with Engineering to address issues identified.
•Partner with Quality & Reliability (Q&R) to review and address Top Field Issues and participate in or own CAPA process.
•Conduct or facilitate Failure Analysis (FA) and develop/document procedures for installation, retrofit, and maintenance.

Experience:SemiconductorsElectronicsManufacturing

Skills:LeadershipProblem-solvingInterpersonal skillsConsensus buildingJudgment

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

4 weeks ago

Global Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Develop procedures and BKMs to service new products and improve service methods.
•Contribute to FMECA and support Build & Test activities in the Apps lab.
•Address field issues by partnering with Engineering and Quality & Reliability, including CAPA.
•Perform or facilitate Failure Analysis (FA) when needed to resolve complex issues.
•Create and document technical manuals, service notices, and troubleshooting guides; train customer engineers prior to ELS shipments.

Travel: Low travel

Pay and Benefits

Salary: USD 124,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best Known Methods (BKMs) to service new products.
•Contribute to the FMECA process and participate in or own first-chamber Build & Test in Apps lab.
•Solve issues directly or partner with Engineering to address issues identified.
•Partner with Quality & Reliability (Q&R) to review and address Top Field Issues and participate in or own CAPA process.
•Conduct or facilitate Failure Analysis (FA) and develop/document procedures for installation, retrofit, and maintenance.

Experience:SemiconductorsElectronicsManufacturing

Skills:LeadershipProblem-solvingInterpersonal skillsConsensus buildingJudgment

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor