Insights Partner (French Speaking)

UserTesting
United Kingdom
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Facilitation","Communication","Storytelling","Stakeholder management","Customer orientation","Organizational skills","Influencing cross-functional stakeholders"]

Serve as the primary post-sale value partner for a portfolio of customers, partnering with Account Executives to drive adoption of UserTesting and increase repeat usage. Help customers define success, build adoption plans, and embed research insights into everyday workflows. Advise on research and insights best practices, translate concepts for non-research stakeholders, identify adoption risks, and connect customers with internal teams using tools such as Planhat, Gong, and Salesforce.

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FursaFursa
UserTesting
UserTesting
1 day ago

Insights Partner (French Speaking)

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Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the primary post-sale value partner for a portfolio of customers, partnering with Account Executives to drive adoption of UserTesting and increase repeat usage. Help customers define success, build adoption plans, and embed research insights into everyday workflows. Advise on research and insights best practices, translate concepts for non-research stakeholders, identify adoption risks, and connect customers with internal teams using tools such as Planhat, Gong, and Salesforce.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sale value partner for a portfolio of customer accounts.
  • •Help customers define success with UserTesting and develop adoption plans aligned to business goals.
  • •Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
  • •Advise customers on research and insights best practices, methodology selection, and workflow integration.
  • •Identify adoption, engagement, or value realization risks and proactively recommend solutions; partner on renewals and expansion opportunities.
Travel: Low travel

Key Requirements

  • •3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
  • •Fluent French (spoken and written) to communicate with customers in French.
  • •Hands-on experience conducting or supporting qualitative and quantitative research (e.g., usability testing, interviews, surveys, journey mapping, benchmarking).
  • •Experience working in product, design, research, insights, or customer experience organizations.
  • •Strong ability to translate research best practices into practical guidance for non-research audiences.
Experience:3+ yearsSaaSCustomer successProfessional services
Skills:FacilitationCommunicationStorytellingStakeholder managementCustomer orientationOrganizational skillsInfluencing cross-functional stakeholders
Languages:French
Tech Stack:UserTestingUserZoomQualtricsMedalliaDovetailMazePlanhatGongSalesforce

Company Brief

UserTesting
Provides a user experience research platform that enables companies to capture on-demand video feedback, usability testing, and customer insights to improve products, websites, and digital experiences across design, product, and marketing teams.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn