ISV Customer Care & Project Coordinator

Emerson
Mexico
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 7+ yearsEducation: bachelorsSkills: ["Detail-oriented","Organizational skills","Communication","Problem-solving","Cross-functional collaboration"]

Own customer order lifecycle for Emerson ISV/Impact Partners in an assigned region, serving as the primary point of contact and ensuring timely execution of project orders. Coordinate order backlog management, change orders, and status updates from booking through invoicing and after-sales support. Partner with internal and external stakeholders to meet shipment commitments, monitor project performance, and drive continuous improvement through training, planning participation, and process initiatives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emerson
Emerson
1 day ago

ISV Customer Care & Project Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own customer order lifecycle for Emerson ISV/Impact Partners in an assigned region, serving as the primary point of contact and ensuring timely execution of project orders. Coordinate order backlog management, change orders, and status updates from booking through invoicing and after-sales support. Partner with internal and external stakeholders to meet shipment commitments, monitor project performance, and drive continuous improvement through training, planning participation, and process initiatives.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for Emerson ISV/Impact Partners customers in an assigned region, responding to inquiries within 12 hours.
  • •Proactively manage order backlog execution to deliver monthly shipment commitments for project orders and designated accounts.
  • •Coordinate order processing across disciplines: entering, releasing holds, scheduling, executing, and ensuring correct product specifications and documentation requirements.
  • •Provide end-to-end change order and cancellation request support and handle related order queries from booking through invoicing.
  • •Monitor project performance, provide order status updates at every stage, assist sales shipment forecasting, and drive continuous improvement initiatives.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveHoliday Leave

Key Requirements

  • •Bachelor’s degree in business, a STEM-related field, or equivalent experience.
  • •7+ years of similar experience in a manufacturing, operations, or sales environment.
  • •Experience in customer care and project coordination with end-to-end client relationship ownership.
  • •Ability to balance multiple priorities in dynamic environments while maintaining customer satisfaction and operational efficiency.
  • •Working knowledge of accounting administration processes and financial documentation.
Experience:7+ yearsManufacturingOperationsSalesCustomer care
Education:Bachelor's
Skills:Detail-orientedOrganizational skillsCommunicationProblem-solvingCross-functional collaboration
Tech Stack:OracleOracle CRMSAPMicrosoft OfficeExcelWordPowerPointOutlook

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn