Technical Support Engineer - Contractor

Cyberani
Anywhere
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Time management","Prioritization","Collaboration"]

Deliver prompt, high-quality technical support for hardware, software, operating system, and network issues through first- and second-level troubleshooting. Triage and resolve incoming tickets, manage user accounts and access (Active Directory/Azure AD), and escalate complex problems to senior engineers. Maintain system availability, document resolutions, and create knowledge-base articles. Support continuous improvement via root-cause analysis, monitoring, and process/automation enhancements while adhering to security and compliance requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cyberani
Cyberani
2 days ago

Technical Support Engineer - Contractor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver prompt, high-quality technical support for hardware, software, operating system, and network issues through first- and second-level troubleshooting. Triage and resolve incoming tickets, manage user accounts and access (Active Directory/Azure AD), and escalate complex problems to senior engineers. Maintain system availability, document resolutions, and create knowledge-base articles. Support continuous improvement via root-cause analysis, monitoring, and process/automation enhancements while adhering to security and compliance requirements.
Location: Anywhere
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Log, prioritize, and assign incoming support tickets from phone, email, chat, or a ticketing system.
  • •Diagnose and resolve hardware, software, operating system, and network issues (first- and second-level support), including remote and onsite troubleshooting for peripherals and mobile devices.
  • •Manage user accounts, access permissions, and password resets in Active Directory/Azure AD and assist with basic server, virtualization, and cloud-service tasks.
  • •Escalate complex problems to senior engineers or specialized teams while keeping requesters informed.
  • •Document resolution steps in the ticketing system and maintain knowledge-base articles, FAQs, and SOPs; perform root-cause analysis and contribute to process/tool improvements while following security policies.

Key Requirements

  • •Bachelor’s degree in computer science, IT, engineering, or an equivalent mix of education and hands-on experience.
  • •+1 years of experience providing first- and second-level support for hardware, software, operating systems, and networking issues.
  • •Ability to diagnose, isolate, and resolve technical problems remotely and onsite, including printer/peripheral and mobile device troubleshooting.
  • •Hands-on experience with user account management and access permissions in Active Directory/Azure AD, plus basic server/virtualization or patching tasks.
  • •Familiarity with ITSM tools (e.g., ServiceNow, JIRA, Zendesk) to maintain detailed incident records, documentation, and knowledge-base articles.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingTime managementPrioritizationCollaboration
Tech Stack:Active DirectoryAzure ADServiceNowJIRAZendesk

Company Brief

Cyberani
Saudi cybersecurity company providing managed security services, threat detection, incident response, and security consulting for organizations. It focuses on protecting critical digital infrastructure and helping enterprises strengthen resilience against cyber threats.
Industry: Cybersecurity
Headquarters: Riyadh, Saudi Arabia
WebsiteLinkedIn