Client Engagement Specialist - Voice

Kraken
Manila, Malaysia, Thailand, Vietnam
Workplace: RemoteTemporaryFunction: Customer Success & Account ManagementSkills: ["Communication","Active listening","Education","De-escalation","Customer instincts"]

Provide fast, white-glove Voice support to Kraken’s high-value clients, owning issues through resolution while maintaining quality, security, regulatory, and performance standards. Educate clients on Kraken products, identify opportunities to drive adoption and growth, and surface friction or insights that improve products and workflows. Build deep product expertise through training, dogfooding, AI, and continuous learning.

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Kraken
Kraken
2 days ago

Client Engagement Specialist - Voice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide fast, white-glove Voice support to Kraken’s high-value clients, owning issues through resolution while maintaining quality, security, regulatory, and performance standards. Educate clients on Kraken products, identify opportunities to drive adoption and growth, and surface friction or insights that improve products and workflows. Build deep product expertise through training, dogfooding, AI, and continuous learning.
Location: Manila, Malaysia, Thailand, Vietnam
Workplace: Remote
Employment Type: Temporary
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver fast, professional, white-glove support to high-value clients and own issues through resolution.
  • •Educate clients on Kraken products and identify opportunities to drive product adoption and growth.
  • •Build deep product expertise through training, dogfooding, AI, and continuous learning.
  • •Surface client insights and friction to improve Kraken’s products, workflows, and experiences.
  • •Maintain quality, security, regulatory requirements, and performance standards.

Key Requirements

  • •Excellent English communication skills and strong client instincts, including active listening, education, and de-escalation.
  • •Motivation to deliver measurable results and comfort promoting products; successful sales or target-driven client experience is a plus.
  • •Strong crypto and trading knowledge, with comfort using AI and evolving technology.
  • •Flexibility to work schedules that include evenings and weekends.
Experience:CryptoTradingFintech
Skills:CommunicationActive listeningEducationDe-escalationCustomer instincts
Languages:English
Tech Stack:AI

Company Brief

Kraken
Kraken (Payward, Inc.) is a global cryptocurrency exchange and financial infrastructure provider offering spot and derivatives trading, staking, custody, tokenized assets and institutional services to retail and institutional clients.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor