Senior Business Manager, In-person Experience Strategy

Discover Financial
Virginia, Richmond
Workplace: OnsiteFull timeUSD 182,500 - 229,100 annuallyFunction: Strategy & Corporate DevelopmentEducation: bachelorsSkills: ["Strategic leadership","Problem solving","People leadership","Executive communication","Results orientation"]

Lead a team within the Retail Bank Experience Strategy org to improve in-store customer experience. Own measurement infrastructure, drive actions to enhance cafe and branch experiences, and coordinate strategic projects across functions. Use quantitative and qualitative analytics to shape growth and profitability strategies, including product/pricing strategy for lending and credit risk performance improvements through modeling and rigorous monitoring. Provide people leadership, mentoring, and executive communication across the enterprise.

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Discover Financial
Discover Financial
1 week ago

Senior Business Manager, In-person Experience Strategy

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Job Summary

Lead a team within the Retail Bank Experience Strategy org to improve in-store customer experience. Own measurement infrastructure, drive actions to enhance cafe and branch experiences, and coordinate strategic projects across functions. Use quantitative and qualitative analytics to shape growth and profitability strategies, including product/pricing strategy for lending and credit risk performance improvements through modeling and rigorous monitoring. Provide people leadership, mentoring, and executive communication across the enterprise.
Location: Virginia, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Develop strategies to drive growth, profitability, and competitive success for Capital One.
  • •Lead the customer experience measurement infrastructure and drive action to improve in-store experiences for cafes and branches.
  • •Lead product/pricing strategy for lending products using modeling and analytics.
  • •Coordinate across the line of business to manage and sequence delivery of business intent and execute business requirements.
  • •May manage and mentor analysts, coaching associates to develop and retain talent.

Pay and Benefits

Salary: USD 182,500 - 229,100 annually

Key Requirements

  • •Bachelor’s degree.
  • •At least 3 years of experience performing quantitative analysis.
  • •At least 3 years of experience performing qualitative analysis.
  • •At least 1 year of experience performing people management.
  • •At least 1 year of experience performing project management.
Experience:Customer experienceRetail bankingCredit riskFinancial modelingAnalyticsMarketing
Education:Bachelor's
Skills:Strategic leadershipProblem solvingPeople leadershipExecutive communicationResults orientation

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn