Applied Materials

5 days ago

Customer Support Technician IV- EPI - T4

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite customer support for semiconductor/equipment systems by planning preventive and remedial maintenance within assigned territory. Verify operational quality, perform periodic maintenance and wet cleans, and instruct customers on system operation. Troubleshoot and correct process variations, support start-ups (TIER II/TIER III), warranty/service activities, and deliver Tier II technical assistance. Serve as liaison with customer front-line management and improve productivity using Statistical Process Control and Quality Improvement Process methods.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Plan daily work schedule within assigned territory to complete preventive and remedial maintenance.
•Perform daily/weekly/monthly/quarterly and other periodic maintenance, including wet cleans, and ensure operational quality of equipment.
•Instruct customers on system operation and maintenance; troubleshoot and correct process variations.
•Handle start-up and service activities including warranty, paid service, and service contracts; support TIER II/TIER III start-ups.
•Serve as liaison to customer front-line management, coordinate support plans, participate in customer meetings, and drive productivity improvements using SPC/QIP methods.

Travel: Low travel

Key Requirements

•Comprehensive understanding of a range of processes, procedures, systems, and concepts within your discipline.
•Ability to perform preventive and remedial maintenance on systems within established time frames, including wet cleans.
•Experience verifying and maintaining operational quality of system equipment and instructing customers on operation and maintenance.
•Capability to troubleshoot and correct process variations on systems and assist with TIER II start-ups (and assist with TIER III start-ups).
•Working knowledge of Statistical Process Control and Quality Improvement Process methods and terminology.

Skills:Problem-solvingCustomer communicationTact and diplomacyLeadership

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

5 days ago

Customer Support Technician IV- EPI - T4

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Plan daily work schedule within assigned territory to complete preventive and remedial maintenance.
•Perform daily/weekly/monthly/quarterly and other periodic maintenance, including wet cleans, and ensure operational quality of equipment.
•Instruct customers on system operation and maintenance; troubleshoot and correct process variations.
•Handle start-up and service activities including warranty, paid service, and service contracts; support TIER II/TIER III start-ups.
•Serve as liaison to customer front-line management, coordinate support plans, participate in customer meetings, and drive productivity improvements using SPC/QIP methods.

Travel: Low travel

Key Requirements

•Comprehensive understanding of a range of processes, procedures, systems, and concepts within your discipline.
•Ability to perform preventive and remedial maintenance on systems within established time frames, including wet cleans.
•Experience verifying and maintaining operational quality of system equipment and instructing customers on operation and maintenance.
•Capability to troubleshoot and correct process variations on systems and assist with TIER II start-ups (and assist with TIER III start-ups).
•Working knowledge of Statistical Process Control and Quality Improvement Process methods and terminology.

Skills:Problem-solvingCustomer communicationTact and diplomacyLeadership

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor