Customer Experience Banker - Austin Monterey Oaks, TX

Huntington Bancshares
Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Relationship management","Sales acumen","Communication","Presentation"]

Serve walk-in consumer and business customers as a financial concierge, proactively identifying financial goals and recommending deposit and other banking products. Provide accurate, efficient transaction processing while delivering exemplary customer service. Grow and retain customer relationships through a disciplined sales approach, referrals, and follow-up. Educate customers on consumer deposit products and partner internally to deepen relationships while complying with operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
11 hours ago

Customer Experience Banker - Austin Monterey Oaks, TX

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Last checked: 11 hours agoStatus: Live

Job Summary

Serve walk-in consumer and business customers as a financial concierge, proactively identifying financial goals and recommending deposit and other banking products. Provide accurate, efficient transaction processing while delivering exemplary customer service. Grow and retain customer relationships through a disciplined sales approach, referrals, and follow-up. Educate customers on consumer deposit products and partner internally to deepen relationships while complying with operational, security, risk, and regulatory policies.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and recommend appropriate banking products and services.
  • •Proactively identify opportunities to grow customer relationships using a disciplined sales process, outbound calling, follow-up, and referrals from customers and partners.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures while accurately processing transactions and balancing daily.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service (or military service) in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Comfort with technology such as mobile services and online banking services.
  • •Cash handling skills.
  • •Demonstrated adherence to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Skills:Customer serviceRelationship managementSales acumenCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn