Sr. Retail Field Support Specialist

Serve as the primary technical support contact for retail technology across Columbia stores, resolving incidents and service requests that impact day-to-day operations and customer experience. Troubleshoot POS systems, payment devices, store applications, mobile devices, peripherals, and networking equipment. Manage support tickets end-to-end, escalate complex issues with infrastructure, applications, cybersecurity, and vendors, and document knowledge articles while monitoring trends to improve stability and performance.