Senior Data Scientist

Customer
Americas
Workplace: RemoteFull timeUSD 140,000 - 150,000 annuallyFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Communication","Problem-solving","Stakeholder management"]

Senior Data Scientist at Customer.io will analyze customer and product data to inform product, marketing, and customer experience decisions. You’ll build models, run experiments, and translate complex analyses into actionable recommendations for cross-functional partners, balancing rigor with pragmatic, business-focused outcomes.

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FursaFursa
Customer
Customer
3 months ago

Senior Data Scientist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Senior Data Scientist at Customer.io will analyze customer and product data to inform product, marketing, and customer experience decisions. You’ll build models, run experiments, and translate complex analyses into actionable recommendations for cross-functional partners, balancing rigor with pragmatic, business-focused outcomes.
Location: Americas
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
  • •Design experiments and measurement approaches to evaluate the impact of product and marketing changes and help teams make decisions based on evidence.
  • •Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
  • •Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
  • •Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.

Pay and Benefits

Salary: USD 140,000 - 150,000 annually
Perks:Remote WorkPaid LeaveLearning BudgetParental Leave

Key Requirements

  • •5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
  • •Strong foundation in statistics, experimentation, and behavioral analytics with the ability to apply them pragmatically to real product and business problems.
  • •Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
  • •Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
  • •Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
Experience:5+ yearsSaaSAnalyticsData science
Skills:CommunicationProblem-solvingStakeholder management
Languages:English
Tech Stack:SQLPythonSnowflakeBigQueryDbt

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor