Technical Support Engineer - Cloud (Remote, BRA)

Crowdstrke
Brazil
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer focus","Analytical thinking","Communication","Problem-solving","Independent work"]

Provide technical leadership to help customers integrate, deploy, and maintain the CrowdStrike service. Own customer issues end-to-end—from initial troubleshooting and root-cause identification through resolution or escalation—while meeting high standards for response quality and timeliness. Document bugs and create troubleshooting knowledge base content, and use process improvement to better support customers in a fast-paced, highly technical environment.

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Crowdstrke
Crowdstrke
1 month ago

Technical Support Engineer - Cloud (Remote, BRA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Provide technical leadership to help customers integrate, deploy, and maintain the CrowdStrike service. Own customer issues end-to-end—from initial troubleshooting and root-cause identification through resolution or escalation—while meeting high standards for response quality and timeliness. Document bugs and create troubleshooting knowledge base content, and use process improvement to better support customers in a fast-paced, highly technical environment.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of customer issues, including troubleshooting, identifying root causes, and resolving or escalating as needed.
  • •Serve as an internal and external point of contact for customer escalations and help ensure issues are resolved expediently.
  • •Collect information and document bugs with Sr. TSE and/or Engineering for customer-impacting product issues.
  • •Create and maintain process and troubleshooting documentation in the Support knowledge base.
  • •Propose process improvements and new ways to delight customers through creative problem-solving.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityParental Leave

Key Requirements

  • •3+ years in customer support, technical support, system administration, or a related customer-facing role.
  • •Strong Windows knowledge, including Windows Service and Workstation, and troubleshooting low-level OS and network issues.
  • •Experience troubleshooting Docker/Kubernetes.
  • •Experience with Splunk, Terraform/Ansible, Helm, AWS, GCP, and/or Azure.
  • •Fluency with REST APIs and professional English communication; ability to learn new technologies quickly.
Experience:3+ yearsCybersecurityCustomer supportTechnical supportCloudDistributed systems
Skills:Customer focusAnalytical thinkingCommunicationProblem-solvingIndependent work
Languages:English
Tech Stack:WindowsDockerKubernetesSplunkTerraformAnsibleHelmAWSGCPAzureLinuxMacREST APIMITRE ATT&CKSalesforceJiraConfluenceSlackAVVPN

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn