GTM Operations Manager

Smartcat
Boston
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 4+ yearsSkills: ["Strong stakeholder-management skills","Problem-solving","Prioritization","Communication","Adapting to changing priorities"]

Own the systems and processes that power the go-to-market organization across pre-sale and post-sale motions. Partner with GTM leaders to identify operational gaps, build scalable workflows, improve customer handoffs, renewals, and expansion visibility, and strengthen forecasting and pipeline planning. Use generative AI, automation, and strong systems thinking to reduce manual work, improve CRM data quality and integrations, and lead cross-functional projects from definition through adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Smartcat
Smartcat
3 days ago

GTM Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the systems and processes that power the go-to-market organization across pre-sale and post-sale motions. Partner with GTM leaders to identify operational gaps, build scalable workflows, improve customer handoffs, renewals, and expansion visibility, and strengthen forecasting and pipeline planning. Use generative AI, automation, and strong systems thinking to reduce manual work, improve CRM data quality and integrations, and lead cross-functional projects from definition through adoption.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Build, run, and improve the systems and processes that power the go-to-market organization across Sales Operations and Customer Operations.
  • •Use AI and automation to simplify workflows, improve productivity, and reduce manual work across the customer lifecycle.
  • •Deliver clear reporting, analysis, and insights to improve forecasting, planning, pipeline visibility, and business decisions.
  • •Support CRM improvements, Deal Desk, territories, data quality, and other GTM tooling/process initiatives based on priorities.
  • •Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement.

Key Requirements

  • •4–7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment.
  • •Broad experience across pre-sale and post-sale GTM motions (lead/pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion).
  • •Hands-on, cross-functional ability to succeed while adapting to shifting priorities.
  • •Practical fluency with generative AI and automation tools, including identifying high-value use cases and helping teams adopt AI-enabled workflows responsibly.
  • •Strong CRM expertise (workflow automation, lifecycle stages, reporting, data quality, and integrations) plus business intelligence/analytical skills to produce clear insights and recommendations.
Experience:4+ yearsB2B SaaS
Skills:Strong stakeholder-management skillsProblem-solvingPrioritizationCommunicationAdapting to changing priorities
Languages:English
Tech Stack:Generative AIAutomationCRMChili PiperZoomInfoDealHubSales engagementTerritory managementEnablement platforms

Company Brief

Smartcat
Provides a cloud-based translation and localization platform that combines CAT tools, workflow automation, vendor marketplace, and payments to help enterprises manage multilingual content and scale translation operations efficiently.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn