Support Operations Specialist

Unit
New York
Workplace: OnsiteFull timeUSD 60,000 - 80,000 annuallyFunction: Product ManagementExperience: 1-2 yearsSkills: ["AI","Automation","Problem-solving","Communication"]

Support Operations Specialist at Unit, based in New York City, responsible for designing and deploying automated workflows, AI-powered tools, and the tech stack that powers the support function. You will analyze support data, collaborate with Engineering and Product to drive improvements, triage complex inquiries, and ensure fast, high-quality resolutions while shaping the voice of the customer into the product roadmap.

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FursaFursa
Unit
Unit
3 months ago

Support Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support Operations Specialist at Unit, based in New York City, responsible for designing and deploying automated workflows, AI-powered tools, and the tech stack that powers the support function. You will analyze support data, collaborate with Engineering and Product to drive improvements, triage complex inquiries, and ensure fast, high-quality resolutions while shaping the voice of the customer into the product roadmap.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Design, build, and continuously improve automated workflows that reduce manual effort across the support function
  • •Deploy and manage AI-powered tools to increase support capacity and quality
  • •Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster
  • •Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements
  • •Triage and respond to complex customer inquiries, coordinating across teams to reach resolution quickly

Pay and Benefits

Salary: USD 60,000 - 80,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •1-2 years of experience in support operations or building AI and automated workflows
  • •Hands-on experience building automations using tools like Zapier or custom scripts, you know how to connect systems, or have experience building with AI
  • •You’re a quick learner and comfortable in fast-moving environments
  • •A process-improvement orientation: you instinctively ask "why does this exist?" and "how could this be automated?"
  • •You are enthusiastic about fintech and creating the future of financial infrastructure
Experience:1-2 yearsFintechSaaS
Skills:AIAutomationProblem-solvingCommunication
Tech Stack:ZapierAICustom scriptsTicketingIntegrationsKnowledge base

Company Brief

Unit
Provides banking-as-a-service APIs and infrastructure enabling businesses to embed bank accounts, payments, cards, and compliance into their products. Serves fintechs and enterprises building regulated financial services.
Industry: Fintech Infrastructure
Headquarters: San Francisco, United States
Founded: 2019
Website