Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Problem-solving","Interpersonal communication","Customer service","Teamwork","Adaptability"]

Lead a heavy equipment maintenance team at a rental facility in Pine Bluff, using a technology platform to create and monitor work orders, diagnose machine issues, and manage service intervals and parts. Schedule repairs for both customer and company-owned equipment, coordinate and supervise mechanic and service personnel quality, and handle customer inquiries to ensure satisfaction. Train employees, maintain a safe work environment, and support continuous improvement.

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EquipmentShare
EquipmentShare
23 hours ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a heavy equipment maintenance team at a rental facility in Pine Bluff, using a technology platform to create and monitor work orders, diagnose machine issues, and manage service intervals and parts. Schedule repairs for both customer and company-owned equipment, coordinate and supervise mechanic and service personnel quality, and handle customer inquiries to ensure satisfaction. Train employees, maintain a safe work environment, and support continuous improvement.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Use the company platform to create, assign, and monitor work orders; track service intervals and order parts.
  • •Diagnose equipment issues by pulling data from makes and models to determine root cause and corrective action.
  • •Coordinate and supervise the quality performance of equipment mechanics and service personnel.
  • •Schedule repairs for customer and company owned rental equipment while maintaining customer satisfaction.
  • •Train employees, maintain a safe work environment, and respond to customer inquiries, requests, complaints, or other communications.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipTool ReimbursementVolunteer Time

Key Requirements

  • •3 years of maintenance and service experience in the rental or related construction field.
  • •Experience leading maintenance teams and supervising service personnel.
  • •Strong problem-solving and interpersonal skills with superior customer service and communication (verbal and written).
  • •Adaptable to a fast-paced, growing company and able to learn and stay up to date on EquipmentShare products and services.
  • •High school diploma; trade school certificate preferred, plus a valid driver’s license with an acceptable driving record and ability to meet physical requirements.
Experience:ConstructionEquipment rentalHeavy equipment maintenanceField service
Education:High School
Skills:Problem-solvingInterpersonal communicationCustomer serviceTeamworkAdaptability
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn