Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

Avery Dennison
Vietnam
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsSkills: ["Self-motivated","Leadership","Cross-functional collaboration","Data analysis","Change leadership"]

Lead the Customer Service team for Mainland South East Asia by setting clear goals and driving change to achieve divisional financial and non-financial metrics. Oversee order-to-delivery execution by partnering with Sales, Planning, Logistics, Quality, and Operations, and continuously improve order management, fulfillment accuracy, and customer communication. Manage service capacity across demand and seasonal peaks, run service review meetings, and use data and VOC insights to improve customer journey touchpoints.

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Avery Dennison
Avery Dennison
1 month ago

Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

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Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead the Customer Service team for Mainland South East Asia by setting clear goals and driving change to achieve divisional financial and non-financial metrics. Oversee order-to-delivery execution by partnering with Sales, Planning, Logistics, Quality, and Operations, and continuously improve order management, fulfillment accuracy, and customer communication. Manage service capacity across demand and seasonal peaks, run service review meetings, and use data and VOC insights to improve customer journey touchpoints.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage the Customer Service Team with clear goals, strategies, and initiatives to meet divisional metrics
  • •Oversee smooth operations across Customer Service teams and translate business strategy into service plans and performance targets
  • •Drive continuous improvement in order management, fulfillment accuracy, and customer communication
  • •Partner with Sales, Planning, Logistics, Quality, and Operations for seamless order-to-delivery execution and customer journey improvements from order entry to invoicing
  • •Manage service capacity and lead regular service review meetings using VOC and data insights to anticipate customer needs and improve service models

Key Requirements

  • •7+ years of experience in customer service or supply chain, preferably in the apparel, footwear, or manufacturing industry
  • •Strong competency in both English and Chinese (Mandarin)
  • •Ability to lead front-line teams and drive process excellence
  • •Ability to partner cross-functionally to enhance customer experience and operational efficiency
  • •Strong data analysis, stakeholder management, and change leadership with hands-on problem-solving
Experience:7+ yearsSupply chainApparelFootwearManufacturing
Skills:Self-motivatedLeadershipCross-functional collaborationData analysisChange leadership
Languages:EnglishChinese (Mandarin)

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn