Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

Lead the Customer Service team for Mainland South East Asia by setting clear goals and driving change to achieve divisional financial and non-financial metrics. Oversee order-to-delivery execution by partnering with Sales, Planning, Logistics, Quality, and Operations, and continuously improve order management, fulfillment accuracy, and customer communication. Manage service capacity across demand and seasonal peaks, run service review meetings, and use data and VOC insights to improve customer journey touchpoints.