Zalando

1 month ago

Senior CRM Process Owner (all genders) - Maternity Cover

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead Salesforce-driven CRM workflows and partner lifecycle processes, bridging business operations with engineering to drive revenue, data automation, and AI-enabled productivity. Oversee design, governance, releases, and adoption while integrating Agentforce and Einstein to deliver measurable ROI across Zalando’s partner ecosystem.

Location: Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead the design and refinement of best-in-class Salesforce workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
•Proactively identify and replace offline processes with integrated Salesforce solutions to ensure a single source of truth and data integrity
•Drive AI-enabled innovation by overseeing the implementation of Agentforce and Einstein to automate partner segmentation and improve ROI
•Coordinate cross-functional releases and ensure successful go-live strategies with clear documentation and high user adoption
•Develop training materials and dashboards to empower users and provide real-time performance insights to management

Pay and Benefits

Perks:Remote WorkVolunteering DaysPaid LeaveRelocation

Key Requirements

•5+ years in Salesforce Platform Development with hands-on experience building standardized intervention playbooks for partner performance and monetization
•Technical proficiency with Salesforce Flows, configurations, and AI-driven automation via Agentforce or Einstein to drive productivity
•Salesforce certifications: Salesforce Certified Administrator and Platform App Builder; Sales or Service Cloud Consultant certifications are highly preferred
•Strong experience in Agile/Scrum environments, proficient in Jira and process mapping in Signavio or other tools
•Excellent stakeholder influence and ability to translate technical AI capabilities into clear business value and ROI

Experience:5+ yearsSalesforceCRMAgentforceEinsteinCRMAJiraSignavio

Skills:Stakeholder managementCommunicationLeadershipTrainingPresentation

Certifications:Salesforce Certified AdministratorSalesforce Platform App BuilderSales Cloud ConsultantService Cloud Consultant

Tech Stack:SalesforceAgentforceEinsteinCRMASalesforce FlowsJiraSignavio

Company Brief

Zalando

Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn

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Zalando

1 month ago

Senior CRM Process Owner (all genders) - Maternity Cover

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead the design and refinement of best-in-class Salesforce workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
•Proactively identify and replace offline processes with integrated Salesforce solutions to ensure a single source of truth and data integrity
•Drive AI-enabled innovation by overseeing the implementation of Agentforce and Einstein to automate partner segmentation and improve ROI
•Coordinate cross-functional releases and ensure successful go-live strategies with clear documentation and high user adoption
•Develop training materials and dashboards to empower users and provide real-time performance insights to management

Pay and Benefits

Perks:Remote WorkVolunteering DaysPaid LeaveRelocation

Key Requirements

•5+ years in Salesforce Platform Development with hands-on experience building standardized intervention playbooks for partner performance and monetization
•Technical proficiency with Salesforce Flows, configurations, and AI-driven automation via Agentforce or Einstein to drive productivity
•Salesforce certifications: Salesforce Certified Administrator and Platform App Builder; Sales or Service Cloud Consultant certifications are highly preferred
•Strong experience in Agile/Scrum environments, proficient in Jira and process mapping in Signavio or other tools
•Excellent stakeholder influence and ability to translate technical AI capabilities into clear business value and ROI

Experience:5+ yearsSalesforceCRMAgentforceEinsteinCRMAJiraSignavio

Skills:Stakeholder managementCommunicationLeadershipTrainingPresentation

Certifications:Salesforce Certified AdministratorSalesforce Platform App BuilderSales Cloud ConsultantService Cloud Consultant

Tech Stack:SalesforceAgentforceEinsteinCRMASalesforce FlowsJiraSignavio

Company Brief

Zalando

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn