Technical Support Engineer

Emerson
Italy
Workplace: HybridFull timeEUR 28,400 - 52,700 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Adaptability","Collaboration"]

Support customers throughout the lifecycle of Emerson Test & Measurement (NI) products and solutions. Triage, troubleshoot, and resolve issues related to installation, implementation, configuration, and maintenance, owning customer interactions end to end and escalating complex problems. Feed product design and reliability insights back to R&D, recognize opportunities for sales/account teams, educate customers via training, and use Knowledge-Centered Service (KCS) to build self-service resources.

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Emerson
Emerson
2 days ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support customers throughout the lifecycle of Emerson Test & Measurement (NI) products and solutions. Triage, troubleshoot, and resolve issues related to installation, implementation, configuration, and maintenance, owning customer interactions end to end and escalating complex problems. Feed product design and reliability insights back to R&D, recognize opportunities for sales/account teams, educate customers via training, and use Knowledge-Centered Service (KCS) to build self-service resources.
Location: Italy
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve customer technical issues for Emerson Test & Measurement (NI) products, including installation, implementation, configuration, and maintenance.
  • •Own customer interactions end to end, including timely escalation of complex issues while maintaining clear communication.
  • •Identify and report product design, reliability, and maintenance feedback to R&D teams.
  • •Guide customers through product startup, troubleshooting, and long-term solution maintenance.
  • •Create, document, and share knowledge to support customer self-service using Knowledge-Centered Service (KCS) principles.
Travel: Low travel

Pay and Benefits

Salary: EUR 28,400 - 52,700 annually

Key Requirements

  • •Bachelor’s degree in engineering or computer science (or equivalent practical experience; Electrical Engineering, Computer Engineering, or Computer Science beneficial).
  • •Professional-level English proficiency (minimum B2).
  • •Experience with at least one programming environment; familiarity with LabVIEW is an advantage.
  • •Ability to travel up to 10% as needed to support customers and business needs.
  • •Customer-facing support, service, or application engineering experience; proactive, solution-oriented mindset with communication across technical and non-technical audiences.
Education:Bachelor's in Engineering or Computer Science
Skills:CommunicationProblem-solvingTeamworkAdaptabilityCollaboration
Languages:EnglishFrenchGermanSpanish
Tech Stack:LabVIEWKnowledge-Centered Service (KCS)

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn