Head of Sales, Renewals

Mapbox
United States
Workplace: RemoteFull timeUSD 357,000 - 483,000 annuallyFunction: SalesSkills: ["Coaching","Negotiation","Forecasting","Commercial ownership","Cross-functional communication"]

Own ARR retention, renewals, and expansion for a portfolio of Mapbox enterprise customers. Build and execute proactive renewal strategies, lead complex renewal and expansion negotiations (pricing, usage commitments, contract structure), and drive adoption of Mapbox products. Manage and develop a team of Account Managers, maintain accurate renewal forecasting in SFDC, and partner cross-functionally to protect and grow recurring revenue while feeding customer and market insights back to Product.

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FursaFursa
Mapbox
Mapbox
2 days ago

Head of Sales, Renewals

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Last checked: 9 hours agoStatus: Live

Job Summary

Own ARR retention, renewals, and expansion for a portfolio of Mapbox enterprise customers. Build and execute proactive renewal strategies, lead complex renewal and expansion negotiations (pricing, usage commitments, contract structure), and drive adoption of Mapbox products. Manage and develop a team of Account Managers, maintain accurate renewal forecasting in SFDC, and partner cross-functionally to protect and grow recurring revenue while feeding customer and market insights back to Product.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Director level

Key Responsibilities

  • •Own ARR retention, renewals, and expansion across a portfolio, accountable for renewal rate, usage commitments, and overall account growth.
  • •Build and execute proactive renewal strategies by identifying risk and opportunity early and driving action plans before renewal dates.
  • •Lead complex renewal and expansion conversations, including commercial negotiations, pricing, usage commitments, and contract structure.
  • •Hire, coach, and develop a team of 8 Account Managers, centered on customer value, commercial ownership, accountability, and proactive renewal management.
  • •Maintain a highly accurate renewal forecast, run weekly renewal and deal inspection/forecast reviews, and improve SFDC accuracy and operational discipline.

Pay and Benefits

Salary: USD 357,000 - 483,000 annually
Perks:Health InsuranceParental LeaveRemote Work

Key Requirements

  • •8+ years of people management experience leading Account Management, Renewals, Customer Growth, or enterprise sales teams focused on retaining and growing recurring revenue.
  • •Proven track record delivering gross retention, net retention, renewal, and expansion results in complex enterprise software environments.
  • •Experience managing large, strategic enterprise renewals, including complex pricing, procurement, negotiations, and contract discussions.
  • •Strong understanding of usage-based or consumption-based business models and how adoption/usage trends impact renewal and expansion outcomes.
  • •Strong forecasting and operational discipline managing renewal pipelines and improving accuracy in Salesforce (SFDC).
Experience:Enterprise softwareRecurring revenueRenewalsAccount managementCustomer growth
Skills:CoachingNegotiationForecastingCommercial ownershipCross-functional communication
Tech Stack:SalesforceSFDC

Company Brief

Mapbox
Provides a location platform of maps, APIs, SDKs and data for developers and enterprises to build custom maps, navigation, and location-aware applications across mobile, web, logistics, and automotive use cases.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Washington, United States
Founded: 2010
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Glassdoor: 3.7
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