Telephonist

Mediclinic
South Africa
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Professional communication","Confidentiality","Attention to detail"]

Manage and coordinate all telephonic communication and related systems for the hospital, ensuring calls are handled timeously and professionally. Operate the hospital telephone system daily, maintain patient confidentiality, and support safety workflows by checking the alarm system daily and following emergency preparedness procedures.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Telephonist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage and coordinate all telephonic communication and related systems for the hospital, ensuring calls are handled timeously and professionally. Operate the hospital telephone system daily, maintain patient confidentiality, and support safety workflows by checking the alarm system daily and following emergency preparedness procedures.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Operate the hospital telephone system daily according to policy and procedure.
  • •Attend to all calls timeously in a professional manner to exceed client expectations.
  • •Maintain patient confidentiality in line with policy and procedure.
  • •Check the hospital alarm system daily and notify the relevant department in emergencies.
  • •Follow the Hospital Emergency Preparedness Process during emergencies.

Key Requirements

  • •Grade 12 or equivalent education.
  • •Computer literate with Microsoft Office.
  • •Experience in private healthcare or a similar environment (desired).
  • •Experience with switchboard operations and systems (desired).
  • •Knowledge of hospital emergency procedures (desired).
Education:High School
Skills:Professional communicationConfidentialityAttention to detail
Tech Stack:Microsoft Office

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
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