Motorola Solutions

10 hours ago

Escalations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the bridge between customer support and R&D for the Alta Video cloud video security portfolio. Own escalated, complex issues—reproducing customer problems in the lab, analyzing logs (including deep packet traces), and troubleshooting functional and integration defects. Collaborate with engineering, test, sales, documentation, and partners to validate fixes via code changes and workarounds, while providing clear customer updates and driving process improvements.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Become an expert on the company’s products and related industry products and how they work together.
•Take ownership of escalated support issues and manage them through resolution within established SLAs.
•Reproduce customer issues in the lab and troubleshoot complex functional and integration problems using log analysis and deep inspection tools like network packet traces.
•Engage with development and test teams to demonstrate how to reproduce problems, test code changes/workarounds, and verify fixes.
•Provide customer updates on support case status and contribute to process improvement, including assisting documentation with product and support content; occasionally support site visits.

Pay and Benefits

Perks:Health InsurancePensionEquityPaid Leave

Key Requirements

•Show outstanding technical ability or excellent academic results in a Science, Computer Science, Networking, Telecommunications, or Cybersecurity discipline.
•Demonstrate interest in learning new technologies with a passion for solving complex problems and reverse engineering.
•Conduct full stack troubleshooting of the Alta Video solution across network, hardware, and software.
•Have strong attention to detail and excellent verbal and written communication skills.
•Collaborate with engineering and product teams to test new products, identify bugs, and write technical knowledge base articles and whitepapers.

Experience:Video securityCloud video security

Education:

Skills:Attention to detailCommunicationCollaborationProblem-solvingReverse engineering

Tech Stack:LinuxAPIsPythonONVIFHTTPHTTPSTLSVLANTCP/IPDNSNATDHCPFirewallsNetwork packet traces

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

10 hours ago

Escalations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Become an expert on the company’s products and related industry products and how they work together.
•Take ownership of escalated support issues and manage them through resolution within established SLAs.
•Reproduce customer issues in the lab and troubleshoot complex functional and integration problems using log analysis and deep inspection tools like network packet traces.
•Engage with development and test teams to demonstrate how to reproduce problems, test code changes/workarounds, and verify fixes.
•Provide customer updates on support case status and contribute to process improvement, including assisting documentation with product and support content; occasionally support site visits.

Pay and Benefits

Perks:Health InsurancePensionEquityPaid Leave

Key Requirements

•Show outstanding technical ability or excellent academic results in a Science, Computer Science, Networking, Telecommunications, or Cybersecurity discipline.
•Demonstrate interest in learning new technologies with a passion for solving complex problems and reverse engineering.
•Conduct full stack troubleshooting of the Alta Video solution across network, hardware, and software.
•Have strong attention to detail and excellent verbal and written communication skills.
•Collaborate with engineering and product teams to test new products, identify bugs, and write technical knowledge base articles and whitepapers.

Experience:Video securityCloud video security

Education:

Skills:Attention to detailCommunicationCollaborationProblem-solvingReverse engineering

Tech Stack:LinuxAPIsPythonONVIFHTTPHTTPSTLSVLANTCP/IPDNSNATDHCPFirewallsNetwork packet traces

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn