Customer Engineer II-CMP

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-2 yearsEducation: associatesSkills: ["Written communication","Verbal communication","Diagnostic problem-solving","Customer coordination","Mechanical aptitude"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor/display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve equipment issues with guidance. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
1 week ago

Customer Engineer II-CMP

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Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor/display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve equipment issues with guidance. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to ensure smooth operations and exceptional service.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] to install, maintain, and upgrade customer equipment
  • •Use digital analytics and basic diagnostic techniques to assess and address equipment technical issues
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
  • •Perform additional duties as assigned
Travel: Low travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification
  • •1–2 years of work experience in customer/field service support or a related technical field
  • •Ability to read and interpret electrical and mechanical schematics
  • •Experience diagnosing and resolving basic technical challenges
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license (and ability to obtain a passport if travel is required)
Experience:1-2 years
Education:Associate's
Skills:Written communicationVerbal communicationDiagnostic problem-solvingCustomer coordinationMechanical aptitude
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimetersElectrical schematicsMechanical schematicsPneumaticsHydraulicsVacuumPlasma systemsElectrical systemsGas systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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