Customer Experience Processor

Joinroot
United States
Workplace: RemoteFull timeUSD 18.17+ hourlyFunction: Customer Success & Account ManagementSkills: ["Communication","Active listening","Problem-solving","Detail-oriented","Empathy"]

Review and interpret state policy language to approve, pay, or deny roadside assistance claims, ensuring accuracy and timeliness. Process lienholder additions and troubleshoot portal/document issues, contact agencies and carriers for prior coverage cancellations, and triage inbound faxes and mail. Resolve customer and internal requests using internal tools, communicate with customers by email, and partner with claims adjusters to file required documents while driving process improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Joinroot
Joinroot
7 hours ago

Customer Experience Processor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Review and interpret state policy language to approve, pay, or deny roadside assistance claims, ensuring accuracy and timeliness. Process lienholder additions and troubleshoot portal/document issues, contact agencies and carriers for prior coverage cancellations, and triage inbound faxes and mail. Resolve customer and internal requests using internal tools, communicate with customers by email, and partner with claims adjusters to file required documents while driving process improvements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Review and interpret state-specific policy language to approve, pay, or deny roadside assistance claims
  • •Process lienholder additions and troubleshoot web portal or document issues
  • •Contact agencies and carriers to process prior coverage cancellations across multiple lines of business
  • •Triage and assign inbound faxes and mail for timely and accurate handling
  • •Communicate with customers via email and partner with claims adjusters to file required documents

Pay and Benefits

Salary: USD 18.17 hourly

Key Requirements

  • •6–12 months of experience in customer service, claims processing, or the insurance industry
  • •Strong written and verbal communication, active listening, and problem-solving skills
  • •Detail-oriented with the ability to multitask in a fast-paced environment
  • •Patience, empathy, and professionalism when interacting with customers
  • •Proficiency in Microsoft Office and Google Workspace applications
Experience:InsuranceClaims processing
Skills:CommunicationActive listeningProblem-solvingDetail-orientedEmpathy
Tech Stack:Microsoft OfficeGoogle WorkspaceMobile app

Company Brief

Joinroot
Provides homeowners and renters insurance through a digital, mobile-first platform that offers personalized policies, streamlined quoting, and claims handling designed for modern consumers seeking straightforward coverage and competitive pricing.
Industry: InsurTech
Website