Private Bank, Senior Business Support Manager (Palm Beach, FL)

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 7+ yearsEducation: bachelorsSkills: ["Discretion","Responsiveness","Judgment","Organizational skills","Problem-solving"]

Serve as a trusted extension to the Florida Private Bank Regional Market Executive, managing priorities, communications, and scheduling with professionalism and discretion. Deliver white-glove, concierge-level support for high-net-worth clients and business partners, triaging requests and resolving issues or escalating appropriately. Prepare executive/client materials, manage special projects and strategic initiatives, coordinate events and logistics, and partner with stakeholders to drive operational excellence and best-in-class client experiences.

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Citizens Bank
Citizens Bank
3 days ago

Private Bank, Senior Business Support Manager (Palm Beach, FL)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted extension to the Florida Private Bank Regional Market Executive, managing priorities, communications, and scheduling with professionalism and discretion. Deliver white-glove, concierge-level support for high-net-worth clients and business partners, triaging requests and resolving issues or escalating appropriately. Prepare executive/client materials, manage special projects and strategic initiatives, coordinate events and logistics, and partner with stakeholders to drive operational excellence and best-in-class client experiences.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage priorities, communications, scheduling, and business matters for the Regional Market Executive with professionalism and discretion.
  • •Provide high-touch, white-glove client service and act as a primary point of contact for clients and business partners.
  • •Proactively triage and resolve client requests independently when possible, escalating appropriately when needed.
  • •Prepare reports, presentations, correspondence, and client materials; ensure timely distribution via mail, hand delivery, courier, email, and other channels.
  • •Coordinate client events, meetings, travel arrangements, reservations, and concierge-style requests; support special projects and strategic initiatives on behalf of market leadership.

Key Requirements

  • •Minimum 7+ years of business support, executive assistant, client service, relationship management, or operations experience in a similar high-touch environment.
  • •Ability to support senior executives in a highly visible, fast-paced environment requiring discretion, sound judgment, and proactive decision-making.
  • •Exceptional client service skills with the ability to remain composed under pressure and navigate challenging situations.
  • •Strong organizational and project management skills with a proven record of flawless execution and follow-through.
  • •Bachelor's degree required; MBA preferred.
Experience:7+ years
Education:Bachelor's
Skills:DiscretionResponsivenessJudgmentOrganizational skillsProblem-solving
Languages:US
Tech Stack:SalesforceWordExcelPowerPointEmail

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website