3 days ago

Senior Representative, Contact Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide customer service for the UK payments ecosystem as a first point of contact for enquiries, incidents, and service requests. Support technical queries and guidance, progress cases through agreed service levels and processes, and collaborate with operational and technical teams for timely resolution. Maintain accurate records and hand-overs, apply structured judgement under pressure, and escalate issues appropriately. The role reports to the Contact Centre Supervisor and includes onboarding and training.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as a first point of contact for customers across a range of services.
•Support customer enquiries, technical queries, and requests for guidance or planned maintenance.
•Progress incidents and service requests in line with agreed processes and service levels.
•Work collaboratively with internal operational and technical teams to support timely resolution.
•Maintain accurate records, logs, and hand-overs; escalate issues appropriately.

Key Requirements

•Experience working in an office or professional environment.
•Experience in a customer-facing or service-oriented role.
•Strong communication skills to engage clearly and professionally.
•Ability to work under pressure and manage competing priorities.
•High levels of accuracy and attention to detail, with a proactive, customer-focused approach.

Experience:Financial servicesPayments

Skills:CommunicationWorking under pressureAttention to detailCustomer focusIncident/request handling

Certifications:ITIL Foundation

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 days ago

Senior Representative, Contact Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as a first point of contact for customers across a range of services.
•Support customer enquiries, technical queries, and requests for guidance or planned maintenance.
•Progress incidents and service requests in line with agreed processes and service levels.
•Work collaboratively with internal operational and technical teams to support timely resolution.
•Maintain accurate records, logs, and hand-overs; escalate issues appropriately.

Key Requirements

•Experience working in an office or professional environment.
•Experience in a customer-facing or service-oriented role.
•Strong communication skills to engage clearly and professionally.
•Ability to work under pressure and manage competing priorities.
•High levels of accuracy and attention to detail, with a proactive, customer-focused approach.

Experience:Financial servicesPayments

Skills:CommunicationWorking under pressureAttention to detailCustomer focusIncident/request handling

Certifications:ITIL Foundation

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor