Client Service Advisor

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Communication","Interpersonal","Multitasking"]

Handle complex client servicing escalations to deliver consistent client experiences, including welcome support for newly boarded relationships and ongoing service for preexisting accounts. Advise merchants on chargebacks and billing/funding investigations, resolve escalated inquiries using sound judgment, and provide expert support for POS terminal products, gateways, and VAR/Gateway partners. Leverage payment acquisition knowledge to review statements, fees, and account maintenance while helping drive client onboarding, activation, and revenue retention goals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
1 day ago

Client Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Handle complex client servicing escalations to deliver consistent client experiences, including welcome support for newly boarded relationships and ongoing service for preexisting accounts. Advise merchants on chargebacks and billing/funding investigations, resolve escalated inquiries using sound judgment, and provide expert support for POS terminal products, gateways, and VAR/Gateway partners. Leverage payment acquisition knowledge to review statements, fees, and account maintenance while helping drive client onboarding, activation, and revenue retention goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle complex client servicing escalations through workflow avenues to ensure an optimal, consistent client experience.
  • •Provide welcome support for newly boarded relationships and service preexisting accounts with a focus on revenue retention.
  • •Identify processing and interchange qualification issues and advise merchants on chargebacks, billing, and funding investigations.
  • •Provide expert support for point of service (POS) terminal products, gateways, and value-added resellers (VARS).
  • •Drive client onboarding, activation, and revenue retention program expectations while partnering with internal teams and third-party service providers.

Pay and Benefits

Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •Associate’s Degree
  • •Minimum 5 years of experience in merchant services or a related industry
  • •Ability to use sound judgment to resolve escalated client inquiries and identify root causes
  • •Knowledge of payment acquisition to review statements and fees, reprice accounts, and perform account maintenance
  • •Proficiency with software programs including Word and Excel and Salesforce (or ability to quickly learn new systems)
Experience:5+ yearsMerchant servicesPaymentsChargebacksPOS terminalsPCI complianceSaaS (Salesforce)
Education:Bachelor's
Skills:AnalyticalProblem-solvingCommunicationInterpersonalMultitasking
Tech Stack:WordExcelSalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn