Regional Collection Manager Bangalore - Flows - Prefr

Cred
Bengaluru
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Coaching","Data-driven","Problem-solving","Result-oriented"]

Own collections performance for a region, managing portfolios, recovery and resolution targets, and driving corrective actions based on MIS and recovery metrics. Lead and coach a collections team, set expectations, review productivity, and hit collection goals. Manage collection agencies, ensure RBI guideline and compliance adherence, oversee field execution metrics, and implement collection strategies across calling and field operations. Partner with operations, risk, legal, analytics, and strategy teams to resolve dependencies.

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Cred
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3 days ago

Regional Collection Manager Bangalore - Flows - Prefr

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Last checked: 11 hours agoStatus: Live

Job Summary

Own collections performance for a region, managing portfolios, recovery and resolution targets, and driving corrective actions based on MIS and recovery metrics. Lead and coach a collections team, set expectations, review productivity, and hit collection goals. Manage collection agencies, ensure RBI guideline and compliance adherence, oversee field execution metrics, and implement collection strategies across calling and field operations. Partner with operations, risk, legal, analytics, and strategy teams to resolve dependencies.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Own collection performance for the assigned geography and buckets, monitoring portfolio movement and driving resolution and recovery outcomes.
  • •Lead, coach, and develop the collections team by setting expectations, reviewing productivity and performance, and driving team targets.
  • •Manage collection agencies across the geography to ensure capacity, productivity, resolution outcomes, and adherence to quality and compliance standards.
  • •Own resolution and recovery targets by analyzing MIS and recovery metrics, identifying gaps, and implementing corrective actions.
  • •Lead implementation of collection strategies across calling and field operations, ensuring disciplined field execution and compliance with RBI guidelines and company processes.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •10+ years of experience in collections, preferably across unsecured personal loan (PL) portfolios.
  • •Strong knowledge of the geography’s collections ecosystem and portfolio performance dynamics.
  • •Experience managing large portfolios, collections teams, and agency partners.
  • •Strong understanding of recovery metrics, collection strategies, and portfolio performance.
  • •Proficiency in local language and the ability to work with cross-functional teams while driving compliant, customer-centric collections.
Skills:LeadershipCoachingData-drivenProblem-solvingResult-oriented

Company Brief

Cred
CRED is an Indian fintech platform that rewards users for paying credit card bills, offering curated financial products, rewards, and lending services to creditworthy customers through a membership-based app.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Bengaluru, India
Founded: 2018
WebsiteLinkedIn