Quality Assurance Specialist (Brisbane, AU)

Ensure General Insurance claims decisions and processes meet quality, compliance, and customer-care standards. Conduct QA reviews across claims portfolios, analyze trends to reduce recurring issues, and provide insights that support risk management and continuous improvement. Build relationships with claims leaders and stakeholders, identify regulatory risks, and contribute to remediation. Prepare and present quality reporting and recommendations to leadership and governance forums, and support training and continuous improvement initiatives.