Cartesia

1 month ago

Technical Account Manager, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Technical Account Manager responsible for the post-sale technical relationship with India-based enterprise accounts, driving go-lives, triaging issues, coordinating with FDEs, and translating customer needs into actionable internal work while working with HQ to shape product roadmap and regional strategy.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the full post-sale technical relationship for a book of India-based enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
•Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
•Independently triage customer technical issues— distinguishing product bugs, integration failures, and customer-side misconfigurations— and route to the right internal owner on the first try.
•Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
•Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs.

Pay and Benefits

Perks:Health Insurance401kCommuter BenefitsPaid LeaveMeal Allowance

Key Requirements

•6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company.
•Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer.
•Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance.
•Strong project management instincts without being a 'project manager' — can run a complex implementation end-to-end and keep 15 accounts moving at once.
•Excellent problem scoper: hears 'it’s broken' and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution.

Experience:6+ yearsAISaaSEnterprise software

Skills:CommunicationProblem-solvingPrioritizationStakeholder managementWriting

Tech Stack:APIsIntegrationSystem architecture

Company Brief

Cartesia

Builds real-time multimodal and voice AI (Sonic) that generates expressive, low-latency speech for conversational agents and on-device experiences, serving developers and enterprises with APIs and SDKs.

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Cartesia

1 month ago

Technical Account Manager, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the full post-sale technical relationship for a book of India-based enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
•Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
•Independently triage customer technical issues— distinguishing product bugs, integration failures, and customer-side misconfigurations— and route to the right internal owner on the first try.
•Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
•Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs.

Pay and Benefits

Perks:Health Insurance401kCommuter BenefitsPaid LeaveMeal Allowance

Key Requirements

•6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company.
•Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer.
•Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance.
•Strong project management instincts without being a 'project manager' — can run a complex implementation end-to-end and keep 15 accounts moving at once.
•Excellent problem scoper: hears 'it’s broken' and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution.

Experience:6+ yearsAISaaSEnterprise software

Skills:CommunicationProblem-solvingPrioritizationStakeholder managementWriting

Tech Stack:APIsIntegrationSystem architecture

Company Brief

Cartesia

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn Glassdoor