Customer Service Representatives - Remote

Sutherland
Halifax
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Rapport building","Multitasking","Problem-solving","Two-way feedback","Communication"]

Provide inbound customer care primarily by phone and email for a streaming service. Troubleshoot billing issues and errors, resolve customer concerns, and guide customers to products and services that fit their entertainment needs. You’ll work in a team environment, use two-way feedback to improve, and handle a variety of inquiries while applying strong communication, multitasking, and problem-solving skills. Requires home setup with reliable, high-speed wired internet and a quiet workspace.

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FursaFursa
Sutherland
Sutherland
18 hours ago

Customer Service Representatives - Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide inbound customer care primarily by phone and email for a streaming service. Troubleshoot billing issues and errors, resolve customer concerns, and guide customers to products and services that fit their entertainment needs. You’ll work in a team environment, use two-way feedback to improve, and handle a variety of inquiries while applying strong communication, multitasking, and problem-solving skills. Requires home setup with reliable, high-speed wired internet and a quiet workspace.
Location: Halifax
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide inbound customer care primarily over the phone and email.
  • •Resolve billing issues and troubleshoot errors and concerns for customers.
  • •Guide customers to products and services that best meet their entertainment needs.
  • •Handle customer inquiries of varying types while building rapport and listening actively.
  • •Use two-way feedback to improve performance while working in a team environment.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveEmployee DiscountsWellness Stipend

Key Requirements

  • •High school diploma or equivalent.
  • •Basic computer and home networking terminology (operating systems, routers).
  • •Efficient and accurate typing (at least 30 words per minute).
  • •Experience using a streaming player or gaming system, plus excellent verbal and written communication.
  • •Must be able to work from home with excellent wired internet connectivity (2 Mbps upload/10 Mbps download), and a quiet, distraction-free workspace.
Experience:Streaming servicesGaming
Education:High School
Skills:Active listeningRapport buildingMultitaskingProblem-solvingTwo-way feedbackCommunication
Languages:English
Tech Stack:Microsoft OfficeStreaming playerGaming systemOperating systemsRoutersInternet connectivity

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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